If you’d pardon the pun, few “fair warnings” have more weight riding on them than than cautions that come from Auto Service Mesa and Auto Repair Mesa professionals.
Under the worst case scenarios, they can be life-and-death matters. Your life, your passengers’ lives and those of drivers and pedestrians around you could be at risk if an Auto Repair Mesa technician doesn’t alert you in a truthful fashion to the gravity of an issue with your vehicle. A catastrophic malfunction while your car or truck is in operation could be a tragic time to be caught off-guard.
In some of the best case scenarios, a lack of candor from your Auto Service Mesa diagnosticians isn’t so much “tragic” as “tragically expensive”. Many issues that Desert Heat Auto and other shops deal with across every make and model-year vehicle driven throughout the Phoenix metro area every day could have been prevented or at least minimized, had they been detected sooner. It’s on us and other professionals to give it to your straight and tell you upfront both how much addressing a problem will cost and what it could cost in the long run if it goes unchecked.
That being said, not every Auto Repair Mesa and Auto Service Mesa shop’s recommendation comes with solely altruistic motives. We wish that instances of mechanics pushing expensive and unnecessary repairs with various and sundry scare tactics that take advantage of the customer’s presumed lesser degree of automotive understanding were exponentially less frequent. While we’re at it, add to our wish list a definitive code of responsibility that outlines when an Auto Repair Mesa or Auto Service Mesa shop’s management is or isn’t responsible for damages incurred by the customer if technicians don’t clearly advise certain repairs.
In the meantime, Desert Heat Auto suggests a concise three-step process for deliberating any unexpectedly recommended repair or service: get an estimate, get a second shop’s estimate, and get both in writing.
- THE BETTER SIDE OF CAUTION?
More thought than many consumers might expect goes into an Auto Repair Mesa or Auto Service Mesa professional’s decision to either recommend or ignore a fix to an issue. While a given level of thinking isn’t always necessarily unscrupulous or malicious, technicians sometimes employ misguided reasoning.
Remember that the Auto Repair Mesa and Auto Service Mesa professionals that maintain your vehicle earn their livings elbow-deep under the hoods of cars and trucks of all kinds from throughout the Phoenix metro area. What seems like a commonplace enough service or repair to us might not ever enter a customer’s mind without an expert’s recommendation.
Unfortunately, the former line of reasoning sometimes takes hold first. Some Auto Repair or Auto Service Mesa pros won’t think to mention something because it just seems like something every driver should have in mind to think about — to us, anyway.
On the other hand, some professionals won’t recommend addressing an issue because it might cost the shop a sale. Stack the costs too high, and the customer suddenly starts scrolling a mental directory of every other Auto Repair Mesa and Auto Service Mesa center in the immediate area that might jump to offer a competing estimate.
Even when we issue warnings and repair recommendations to our customers, our knowledge as trained Auto Repair Mesa and Auto Service Mesa professionals attaches to us a responsibility to be as clear as possible about the state of our customers’ vehicles. If a customer brings in a car or truck for routine high-mileage maintenance and mentions an upcoming drive through extreme conditions, we should feel compelled to perhaps advise against it if our experience and expertise tell us that harsh environments could tax an older vehicle past its breaking point.
Such is an example of something that might or might not occur to every driver: being in perfect working order for one set of conditions may not translate to safe operation when variables such as heat, cold and terrain ratchet up.
Hence our catch-recommendation for choosing an Auto Repair Mesa or Auto Service Mesa shop when your vehicle needs some immediate TLC:
- GET AN ESTIMATE
More to the point, get it in writing.
Here’s your first line of defense: get every itemized detail of the work supposedly needed in a signed estimate. That includes your vehicle’s make and model and any exact replacement parts required. Also note the shop’s labor rate.
Whatever you do, never give the shop carte blanche to go ahead with service and repairs at their discretion. Insist on your personal approval before carrying out any work. That brings us to the next step…
2. GET ANOTHER ESTIMATE
If a doctor diagnoses an illness, it’s considered practically standard for the patient to seek a second opinion before going forward with a treatment or surgery. Given a car’s inherent complexity compared with a human body, why wouldn’t you do the same before letting someone fix your vehicle?
You don’t have to tell the second shop that you’re seeking a second opinion — in fact, it’s probably better that you not do so. But get another detailed written estimate and compare. What are the differences in the diagnoses, parts needed, labor, and other recommendations?
- HANG ON TO THE PAPERWORK
After the work is done, do not, under any circumstances, pay for anything in cash. If you need to dispute any work, it’s far easier to build a case with the help of a credit card company’s payment documentation. Inquire as to whether you can receive any removed and replaced components after the job is done.
Most importantly of all, never pay for work that you didn’t authorize initially. Insist that the mechanics contact you first if they should find additional issues not addressed in the first estimate. Finally, when you reclaim your vehicle and make an inspection walk-around, ask about any additional precautions the shop’s mechanics feel you should take or lingering concerns about the vehicle overall.
Whether you need a first or second opinion from a trustworthy Auto Repair Mesa and Auto Service Mesa center, Desert Heat Auto is always committed to building a lasting relationship with every customer based on earned trust. Contact us today if you need advice on any of your vehicle’s repair or maintenance needs.